Q: What products do you offer? A: We create handcrafted leather goods, custom pet portraits, and wood crafts. Product lines include wallets, belts, keychains, leather accessories, framed and digital pet portraits, and small wood home goods and decor.

Q: Where are you located? A: We are an artisan shop based in Chicago, Illinois. Online orders ship from our Chicago studio.

Q: Do you accept custom orders? A: Yes. We accept custom leather designs, personalized pet portraits, and custom wood pieces. Provide reference photos and details for portraits and any size, finish, or design preferences for leather and wood items.

Q: How do I place a custom order? A: Contact us through the shop’s custom order form or email with project details: item type, dimensions, materials/finishes, personalization text, and reference photos for portraits. We’ll confirm feasibility, provide a quote, and an estimated timeline.

Q: What is your turnaround time? A: Turnaround varies by item and order volume. Typical timelines:

• Ready-made leather & wood items: 3–10 business days before shipping.

• Custom or new leather pieces: 2–6 weeks depending on complexity.

• Pet portraits: 2–6 weeks depending on complexity. Rush options may be available for an additional fee. Exact timing is provided at order confirmation.

Q: Do you offer local pickup in Chicago? A: Yes. Local pickup is available from our Chicago studio by appointment. Select pickup at checkout and we’ll send pickup instructions.

Q: What payment methods do you accept? A: We accept major credit/debit cards and other standard online payment options available at checkout. Payment is required at the time of order.

Q: Do you ship internationally? A: We ship domestically within the U.S. International shipping may be available on a case-by-case basis. Contact us with your country and postal code for a shipping quote and customs information.

Q: How are items packaged for shipping? A: Items are packaged to protect leather, wood, and art during transit—typically boxed with protective wrap. Fragile items like framed portraits receive extra padding.

Q: What is your return and exchange policy? A: Because most items are handcrafted and many are custom, we do not accept returns on custom orders unless there is a manufacturing defect or damage in transit. For non-custom ready-made items, we accept returns within 14 days if the item is unused and in original condition. Customers are responsible for return shipping unless the item is defective. Contact us with photos of any damaged or defective items to start a claim.

Q: How should I care for my leather and wood items? A: Leather: Keep away from prolonged moisture and direct heat. Clean with a dry or slightly damp cloth and condition periodically with a leather conditioner suitable for the leather type. Wood: Wipe with a dry or slightly damp cloth; avoid soaking. Use appropriate wood oil or wax occasionally to maintain finish.

Q: Can I commission a pet portrait from a photo? A: Yes. Submit a clear, high-resolution photo of your pet along with any background or color preferences. We’ll confirm whether the photo is suitable and provide an estimate and timeline. Please review our pet portraits page.

Q: Do you host or participate in community events? A: Yes. We host and join local markets, craft fairs, and community events in the Chicago area. Check our event listings or contact us for upcoming dates and locations.

Q: Do you offer gift wrapping or gift notes? A: Gift notes are available; gift wrapping may be offered for certain items. Add gift message instructions at checkout or contact us before shipping.

Q: How can I contact customer support? A: Email is the best way to reach us for questions about orders, custom requests, or events. Include your order number and a clear description of your inquiry. Response times vary, but we typically reply within 1–3 business days.

Q: Do you offer wholesale or bulk ordering? A: We consider wholesale and bulk orders for select leather and wood items. Contact us with details about the products, quantities, and intended retail location for pricing and lead time information.

Q: Are your materials sustainably sourced? A: We strive to source quality materials responsibly. Whenever possible, we select durable leathers and sustainably harvested wood and prioritize local suppliers.

Q: Can I request a repair for an item I purchased? A: Yes. We offer repair services for our handcrafted leather and wood items when feasible. Contact us with photos and a description of the issue for an assessment and repair estimate.